To Foreign Patients

Outpatient Clinic

Additional Fees for Patiensts without Referrals

According to the Medical Service Fee system set by the MHLW, the hospitals in Japan with 200 beds or more
are required to charge the additional fee to patients without referrals.
※ A referral is a written request from a doctor (e.g. GP, family doctor), asking a specialist for a diagnosis, treatment, test, surgery, etc. for a particular condition.

For First Visits without a Referral

Medical Departments	7,700 yen (tax included)
Dental Departments	5,500 yen (tax included)

For Return Visits without a Referral

Medical Departments	3,300 yen (tax included)
Dental Departments	2,090 yen (tax included)

What to Bring

Photo ID (passport, drivers’ license, residence card, etc.)
Health Insurance Card / Individual Number Card （※）
Other medical certificates (Eligibility Certificate for hospital/medical fee cap) （※）
Patient ID card （※）
Referral letter from other medical institutions （※）
Appointment letter （※）
Medication record （※）
Cash or Credit card

※ if applicable

Receptions

First Visit with Referral

17Counter 17　Patient Support Center

First/Return Visit without Referral

1Counter 1　Main Reception

Return Visit by Appointment

10Counter 10　Revisiting Patients Reception

General Flow of Outpatient Clinic

1Reception

With Referral

1. Submit your Referral and Appointment letter at Patient Support Center (Counter #17).
2. Wait on a nearby sofa while your health insurance card and other submitted documents have been checked.
3. Receive your patient ID card/ check-in receipt in a yellow plastic folder, and go to the appropriate Reception (A, B, C, or D).

Without
Referral/Appointment

1. Show your Health Insurance Card and Patient ID card (if you have one) at Main Reception (Counter #1 and #2).
2. Wait on a nearby sofa while your health insurance card and other submitted documents have been checked.
3. Receive your patient ID card/check-in receipt in a yellow plastic folder, and go to the appropriate Reception (A, B, C, or D).

Return Visit
By Appointment

1. Insert your Patient ID card into the Revisiting Patients Reception machine at Corner #10.
2. Confirm your appointment of the day, and touch the display.
3. Take your patient ID card/check-in receipt from the machine, and go to the appropriate Reception (A, B, C, or D).

For the First-visit Patients who don’t have a Patient ID card

Fill out the application form and submit it to a receptionist. Your patient ID card will be issued on the spot.
Please bring the card with you whenever you visit the hospital.
*A 110 yen (tax included) fee is charged for a reissue of your Patient ID card.

2Reception A, B, C, or D（A&B on the 1st floor, C&D on the 2nd floor）

Hand in the yellow plastic folder (or the check-in receipt) at Reception A, B, C, or D. Fill out a Medical Questionnaire and hand it to the block receptionist, then wait in the waiting area.

3Waiting Area

Please wait in the waiting area until your check-in number is displayed on the monitor, then please move to the waiting area in front of the examination rooms.
When you see your check-in number on the monitor in front of the examination room, then you may step inside the examination room.
※ You can find your "check-in number" on your check-in receipt.

4Examination/Treatment

Tell the doctor your full name when you step into the examination room.
You may have diagnostic tests (blood test, urine test, x-ray and other imaging tests, etc.) before or after the doctor’s examination.

5Billing

After all of your examination/diagnostic tests of the day, hand in your yellow plastic folder to the receptionists at Reception A, B, C, D, or Billing Counter (#5 counter in the main reception).
Please wait on a nearby sofa while your bill is calculated. The receptionists will give you back your check-in receipt after the bill calculations.

6Payment

The wall monitor above Counter #6 “Cashier” displays your check-in number, informing your bill is ready to be settled. Please go to Counter #6 “Cashier” or to the automatic payment machine (#7) to make your payment.

※Be sure to take your payment receipt home and keep it for medical insurance claims, tax deduction for medical expense, etc. A fee will be charged for a reissue of your receipts.

7Getting your prescription

Get your prescription filled at an insurance pharmacy nearby.
※Prescriptions are valid for 4 days including the date of issuance.

8Going home

FAQ

Can I see a doctor if I do not have a refferal letter from other medical institutions?

Yes. Patients who do not have a refferal letter will be charged an additional fee of 7,700 yen (for medical departments) or 5,500 yen (for dental departments). Also, your waiting time is expected to be longer than patients who have a refferal letter/an appointment.

Do you accept credit card payments?

Yes. We accept payments via the following credit cards:

Is there an ATM machine in the hospital?

Yes. ATM machine is located in the Seven-Eleven convenience store on the 2nd floor.
[opening hours] 7:00 a.m. - 10:00 p.m. (Everyday)

Floor Maps

Do you provide any language assistance services?

No. Most of doctors, nurses, midwives, medical technicians and other staff in the hospital speak Japanese only. We recommend you bring someone who can speak Japanese , or find a language assistance service personally.
When you call us before your visit, etc., please have someone who can speak Japanese communicate on the phone for you.

Do you have free Wi-Fi connections?

Yes. Free Wi-Fi connections are available in the areas shown below;
[Free Wi-Fi area]
　・Main lobby on the 1st floor (24 hours)
　・Outpatients’ waiting lobbies on the 1st/2nd floor (24 hours)
　・Restaurant on the 2nd floor (24 hours)
　・Floor lounges at each ward on floors 4th-8th (6:00 a.m. to 9:00 p.m.)

Access details are displayed in the sign around the areas.

How can I change or cancel my appointment?

Please call “Patient Support Center” at 025-788-0568. Support desk is available from 2:00 p.m. to 4:00 p.m. on weekdays.

※ When you call us, please ask someone who can speak Japanese to talk on the phone for you.